Smitty's is proud to serve customers nationwide from our headquarters in Salem, Oregon. Our clients know that their customers' satisfaction can make or break their business, and the extra investment in polishing their purchase experience has proven its worth, time and time again! Here's what our clients have to say:
“Smitty's shares our philosophy that success is derived from excellent service, and has gone the extra mile to fit our needs. I would recommend Smitty's to any company who makes the customer their number one priority.”
- Richard, Valley RV Center, Inc.
“Convenient, timely and affordable, Smitty's has been a service we can always count on.”
- Jeff Claypool, Lifestyle Spas
“How we are doing from our customers' perspective is important to us, and Smitty's is a consistent way to say "thank you" and receive customer feedback. That's why we've been using their services for nearly 20 years.”
- Kelly King, Mountain Hot Tub
“We view customer complaints as opportunities! The value of Smitty's is that it helps us turn unhappy customers into satisfied customers, and improve our business with every sale.”
- Matt Schulte, Western Fireplace Supply
“We have been using Smitty's Thank Yous for 7 years, and it has become an integral part of our business plan. The responses from our clients has been extraordinary in strengthening our relationships with them!”
- Gavin Amato, Smith Barney NW Division
“After using Smitty's services for many years, our repeat customers often remark that they refinance just because of the gifts! We get nothing but "thank you"s.”
- Doyle Harris, American Mortgage
“I am writing you today to thank you for your supporting our efforts in the trenches to reach a higher level of true customer satisfaction. Your fudge and mailers are appreciated by our customers, and we find their responses to the short questionnaire invaluable.”
- Scott Chaney, Explore USA RV
“We have saved thousands on advertising by watching the cards to see what made an impression on the customer. By watching what radio, TV and news sources our purchasers use, we can also spend future ad monies more accurately.”
- Pat Murphy, Home Environments
“Our relationship with Smitty's goes back over 15 years. The online marketing reports have given us valuable feedback in rating all aspects of our business, and serve customers more effectively!”
- Bill, Paradise Valley Spas
“Sending personal gifts to our customers has helped separate us from the competition and cement our commitment to them in an enjoyable, fun manner.”
- Wendy Theetge, Merrill Lynch
“We've worked with Smitty's for over 10 years, and have been exceptionally pleased with the results. Our customers love the gifts, and displaying the feedback cards on our walls has helped us close new sales!”
- Tim Carroll, Carroll Homes
